OS now gives you more control over your Review AI drip campaigns with the ability to target reviews by a specific date range instead of relying only on review age.

This makes it easier to re-engage customers from a particular time period, clean up older reviews, or launch targeted campaigns with greater precision. Before sending, you'll also be able to preview exactly how many reviews will be included, helping you avoid empty or ineffective campaigns.

What's New

• Target reviews using a custom review date range

• Preview the total number of eligible reviews before launching

• See whether any reviews match your selected filters

• Automatic validation prevents creating empty campaigns

• Existing age-based drip campaigns continue to work without changes

• More precise targeting for historical review follow-up campaigns

These improvements make Review AI campaigns more predictable and effective, helping you re-engage past customers while reducing unnecessary campaign processing.

How to Enable

Getting started only takes a few clicks:

1. Open your OS sub-account.

2. Navigate to Reputation → Settings → Reviews AI.

3. Open Drip Campaigns.

4. Create a new campaign and select a Review Date Range instead of a review age.

5. Preview the eligible reviews, then launch your campaign.

Note: Existing review age-based campaigns will continue running normally, so you can start using date range targeting without affecting your current automations.