Support Chat Widget, Ticket Tracking, And A.I. Articles

We’re excited to announce our new and ever improving Support widget, ticket tracking, and A.I. articles!

Our aim is to improve time to response, tickets answered on first response, and common topics detection in order to improve our trainings, academy, articles, and academy.

With this…

1. We can effectively and efficiently track tickets and leave open conversations, as a result we can use data to drive decisions as well as properly close conversations as opposed to having open loops.

2. We’re chipping away at adding in articles and so our A.I. bot can answer common questions, to improve response time and effectiveness.

3. We have full autonomy over the way support runs and grows alongside our growing movement.

It’s an incredibly empowering upgrade we’re thrilled to begin to introduce!

To check it out, head to the little widget on the bottom right hand of your account.

This is our new support chat!

We’re exploring and experimenting with ways to make this the go-to place for support FAQ’s as it tremendously increases our ability to track and complete conversations via ‘tickets.’

If you don’t mind spreading the word around to start heading to the widget for support, that would be incredibly helpful!

It’s a total game-changer, both internally and externally.

Great work to the team, and a big thanks to all the partners for your patience and trust to make this possible!