July 20th, 2026
Improved
OS now gives you much more flexibility when deploying AI assistants. Instead of using one AI bot for every conversation, you can now assign different AI agents based on where conversations originate.
This allows you to create specialized AI experiences for sales, support, onboarding, existing clients, and moreโall within the same account.
Assign different AI bots to different communication channels
Route conversations based on phone numbers, Facebook Pages, WhatsApp, and more
Create dedicated AI assistants for sales, support, onboarding, or customer success
Build more personalized conversations without complicated workflows
This makes it easier than ever to organize AI conversations and deliver the right experience to every customer.