July 20th, 2026

Improved

๐Ÿ’ฌ Smarter AI Routing with Multiple Conversation Bots

OS now gives you much more flexibility when deploying AI assistants. Instead of using one AI bot for every conversation, you can now assign different AI agents based on where conversations originate.

This allows you to create specialized AI experiences for sales, support, onboarding, existing clients, and moreโ€”all within the same account.

What's New

  • Assign different AI bots to different communication channels

  • Route conversations based on phone numbers, Facebook Pages, WhatsApp, and more

  • Create dedicated AI assistants for sales, support, onboarding, or customer success

  • Build more personalized conversations without complicated workflows

This makes it easier than ever to organize AI conversations and deliver the right experience to every customer.